Hotel Information

Informatieguide

Welcome

Dear guest, Welcome to Hotel Fidder – Patrick’s Whisky Bar!

During your stay, we are always ready to provide you with personal, hospitable service.
This information contains the most important information about our hotel and your room.
If you have any questions, please do not hesitate to contact us at reception
or call us from your room on extension 200.

We wish you a wonderful and pleasant stay at Hotel Fidder.

With friendly greetings,

The team of Hotel Fidder – Patrick’s Whisky Bar

History of Hotel Fidder

Our hotel is located in three stately mansions that were designed in 1905-1906 by the leading architect G.B. Broekema from Kampen. The buildings were built in rich Art Nouveau style. They are located on Koningin Wilhelminastraat in the quiet Veerallee district, within walking distance of the historic center and the station. The Koningin Wilhelminastraat and the parallel Prins Hendrikstraat were the first streets of this “elite neighbourhood”. Both streets are characterised by pure Art Nouveau architecture; all fourteen buildings on the Koningin Wilhelminastraat have been designated as national monuments because of the unique contiguous Jugendstil buildings.

In 1984, Hennie Fidder bought one of the houses and established a guesthouse there. Less than a year later, it was given the status of hotel. In the years that followed, the two adjacent buildings were added and all three were renovated in their original style. Hotel Fidder grew into a luxury three-star hotel with 23 unique, stylishly furnished rooms, where the atmosphere of yesteryear has been preserved. Guests from all over the world enjoy a princely stay here in a special ambiance.

Safety & Emergencies

Important telephone numbers

Emergency number (police, fire brigade, ambulance): 112
Police (non-emergency): 0900 – 8844
Doctors' centre (GP weekend/holiday): 0900 – 333 6 333

Reception (internal from your room): 200
In case of accident or medical emergency

In case of an accident or medical emergency, we request that you contact reception immediately (extension 200). There is always an employee present in the hotel with a BHV diploma (company emergency response) who can provide first aid.

Preventing theft

We advise you to always lock the door properly when leaving your room, to prevent theft. Also use the safe in your room (the key for this is available at reception). In case of theft, the police will be called immediately.

Fire safety

Your stay in a hotel means that you are less familiar with the surroundings. If a fire or other emergency occurs, evacuation can be more difficult than at home. We therefore ask you to pay attention to a few important safety tips:

Upon arrival (preparation): Study the escape route map on your floor. Look where the nearest emergency exits and manual fire alarms are located. Count the number of doors between your room and the emergency exit – this can help you if you have to escape in smoke. Never smoke in your room (the hotel is completely smoke-free). Always hand in your room key at reception when you leave the hotel; in the event of an emergency, we will know who is still inside.

Stay Calm, if a fire breaks out.

Fire in your room: Leave your room immediately, close the door behind you and alert the company emergency responder via a manual alarm in the hallway. If possible, also alert reception immediately (extension 200).

Do not leave your room: Only leave your room if it is safe to do so. Take your room key with you in case the escape route is blocked and you need to go back to your room. Try not to take any valuables with you and close the door behind you. Stay low to the ground to avoid smoke while escaping.

Check the door: Use the back of your hand to feel the door to your room before opening it. If the door is cool, push it open carefully and crawl out through the nearest exit. If the door is hot, do not open it! Stay in the room, close any gaps under the door with wet towels or sheets and close any ventilation openings. Call 112 to report your location. Go to the window and, if necessary, draw attention from there to call for help.

Always follow the instructions of the hotel staff and emergency services.
Your safety is our top priority.

Hotel information

Reception: Open daily from 07:00 to 24:00. Outside these hours, you can always reach someone; use the night bell at the door or call 200 from the room phone.

Check-in: You can check in from 15:00 on the day of arrival.

Check-out: On the day of departure, we request that you check out no later than 11:00.
We do not offer the possibility of a late check-out, but you can drop off your luggage at the reception free of charge and pick it up later in the day.

Parking: Free public parking is available in our street and the surrounding area. We do not have our own parking garage.

Night entrance: After midnight, the front door is locked. If you return later, you can ring the night bell at the entrance; we will then open the door for you as soon as possible.
We kindly ask you to remain quiet after midnight because of sleeping guests.

Room key: Always leave your key at the reception when you leave the hotel. (The room key does not fit the front door; and in the event of an evacuation, we know who is present.)
In case of loss or failure to return your key, we are forced to charge € 225.-.

Payment: You can pay for your stay at the reception with cash, debit card or credit card. We accept American Express, Eurocard/Mastercard, Diners Club, Visa, JCB and Maestro.

Smoke-free hotel: Hotel Fidder is completely smoke-free. Smoking in the room (or elsewhere inside) is strictly prohibited. If it turns out that smoking has taken place, we will charge an additional €250,- for cleaning costs.

Pets: Pets are not allowed in the hotel. An exception to this are officially recognized assistance dogs, provided that they are registered in advance. We also like to take into account allergies of other guests.

Gift items: Would you like to surprise your partner or yourself with a little something? In the display case at the reception you will find various nice souvenirs and trinkets that are for sale. Feel free to take a look!
 

Food and Drink

Breakfast

Our extensive breakfast buffet is available every day from 07:00 to 10:00. On Sundays you can even have breakfast until 11:00. You can join us whenever it suits you; you do not need to register for breakfast. When the weather is nice, you can also sit in our garden to have breakfast outside in peace. Breakfast package: Are you leaving before 7:00 or would you rather have breakfast on the go? Let us know the night before at reception and we will ensure that a breakfast package “to-go” is ready for you upon departure. Introductions: Are you staying with us, but would you like to let someone from outside the hotel enjoy breakfast with you? External guests are also welcome to have breakfast for €35 per person. Please make a reservation in advance (at least one day in advance), based on availability.

Bar menu

For lunch and light evening meals, you can go to Patrick’s Whisky Bar, our atmospheric bar (see below). We serve various hot and cold dishes from our bar menu. In consultation, we can also provide a packed lunch for you (ask at reception for the options and prices).

Patrick’s Whisky Bar

Behind beautiful en-suite doors with antique furniture, a fireplace, a library and a conservatory overlooking the garden, lies the beating heart of our hotel: Patrick’s Whisky Bar. This bar has become a household name in Zwolle and far beyond. More than 1000 whiskies are displayed in the cabinets – an eclectic collection of rare old bottlings, new independent bottlings, old blends and official distillery releases. Since 2017, Patrick’s Whisky Bar has even been an official partner bar of the renowned Scotch Malt Whisky Society, which guarantees unique tasting experiences. Host Patrick is happy to share his passion with you. He sees tasting whisky as reminiscing about memories and moments – drinking whisky is an experience and emotion. Not sure which one to choose from our wide range? Patrick will gladly take you on a journey of discovery and help you find a whisky that suits your taste. Are you looking for a whisky adventure? Then you have come to the right place! Opening hours: Patrick’s Whisky Bar is open daily from 07:00 to 24:00. You can come early in the morning for a fresh cup of coffee or tea with something tasty, and later in the day for a good glass of whisky, another drink or a snack.
Kitchen closing times:

From Monday to Thursday you can order dishes from the bar menu until 21:00.
On Friday and Saturday the bar menu is available until 20:00.
On Sunday the kitchen is open until 15:00.
During public holidays the times may change, check with the reception for the possibilities.

Outside these times there is a selection of snacks available until 23:45. The atmospheric conservatory adjacent to the bar offers a beautiful view of the garden. It is the ideal place to relax with a drink after a busy day. Enjoy the ambiance inside, or take a seat in the garden when the weather is nice for a lovely evening in the fresh air.

The Garden

Our private city garden is a green oasis of peace, where you can escape the hustle and bustle of the day. When the weather is nice, we are happy to open the garden doors for you. You can read a book in the garden or have a drink. The garden is accessible until approximately midnight. Enjoy the flowers, the greenery and perhaps even the whistling bird concert - a piece of nature in the middle of the city!

Your Room

We want you to feel completely at home with us. Your hotel room is equipped with all the comforts. Below you will find information about the facilities and services in your room:

Cleaning: Your room is cleaned daily (between ±09:00 and 15:00). If you do not want cleaning at a certain time (or have specific wishes), please let us know. After 3:00 PM, we no longer offer routine same-day cleaning.

Bed and pillows: All our duvets and pillows are anti-allergenic (down-free). Do you get cold or warm quickly? You can always get an extra duvet, or if desired a double duvet instead of two single ones. Just ask at reception. Extra pillows are of course also available on request.

Towels: You will find enough towels in your room, neatly laid out for you on the shelf near the bathroom. Do you need extra towels? Let reception know; we will be happy to bring them.

Bathroom and toiletries: In your bathroom you will find a hairdryer (hair dryer), as well as some bathroom items: 2 bottles of hair & body shampoo and 1 bar of soap for each guest. In addition, there is 1 bathrobe and 1 pair of slippers per room (rooms with a bath have 2 bathrobes, 2 pairs of slippers and also body lotion).

Forgotten toiletries? No worries, we have a small range of basic items available free of charge at reception. You can come to us for a comb, disposable razor with shaving foam, toothbrush and toothpaste, sewing kit, shoe polish and feminine hygiene products.

Safe: There is a private safe in your room for your valuables. The keys for the safe are available on request at reception. (Loss of the safe key will result in a fine of €125.00.) We advise you to always store valuables in the safe when you are not in your room.

Iron and ironing board: Each room is equipped with an ironing board and iron (usually in the wardrobe).
So you can always freshen up or iron your clothes if necessary.

Fan: Our historic building does not have air conditioning. However, on hot days you can get a fan in your room. This is available on request; please contact reception for this.

Coffee and tea facilities: In your room you will find a kettle with coffee and tea supplies. Enjoy a cup of coffee or tea in your room whenever you want. Are the tea or coffee bags empty? You can pick up new ones free of charge at the reception.

Television: Your room is equipped with a television with remote control. You can relax and watch various (digital) channels. If you have any questions about the operation, we will be happy to help you.

Telephone: With the telephone in your room you can only reach the reception (press 200). You can also call other rooms in the hotel; to do this, first dial 1 and then the room number (for example, room 5 becomes 105, room 12 becomes 112, room 25 becomes 125, etc.). It is not possible to call external numbers.
 

Services on Request

During your stay, feel free to use the additional services we offer. Many of these services are available on request via reception:

Luggage service: Would you like help with your luggage? On request, we can bring your suitcases to reception or your car for you upon departure. We can also store your luggage safely after check-out, in a locked room. We can even store luggage a few days before your arrival, if you are going on a trip first, for example. Let reception know your wishes.

Wake-up service: If desired, we will wake you up on time in the morning. Our personal wake-up service is available from 6:30 am. Let reception know on which days and at what time you want to be woken up. (You can of course also set the alarm clock radio in your room yourself.)

Reservations & transport: Our reception will be happy to help you arrange external matters. For example, we can make a restaurant reservation for you, order a taxi, or provide you with information about train times and other public transport. You can also contact us to book a cinema or theatre ticket. Do you need to check in online or print tickets? Send your boarding pass or ticket by e-mail to info@hotelfidder.nl, and we will be happy to print it for you free of charge.

Mail & print service: You can drop off your outgoing mail at reception; we will stamp and send it for you daily. We also offer a print and copy service. We print up to 10 pages for you free of charge, after that we charge €0.25 per page. Send your document to be printed by e-mail to info@hotelfidder.nl
Digital on USB stick and the like is not possible.

Cot / extra bed: Are you travelling with (young) children? On request, we can place a cot (crib) in the room, or an extra bed for slightly older children. This service is intended for children up to 11 years old and costs €35 per night. Please let us know in advance if you want a cot or extra bed, so that we can prepare this for you.

Laundry & ironing service: Dirty laundry? Good news, we can have it cleaned for you. A full laundry basket (washing and drying) costs €25. We can also iron your clothes for you at €7.50 per item of clothing. Dry cleaning is also possible; this is done externally and takes an average of three working days (price on request). Please note: we only act as an intermediary and cannot be held liable for any shrinkage, discolouration or loss of buttons, etc.
In the event of unexpected loss or damage to clothing, we will reimburse a maximum of €50.

Shoe shine: Do you need shiny shoes? You can clean your shoes in the hall near the public toilets, there is a shoe shine machine that you can use freely.

The Area

There is also plenty to discover and arrange outside the hotel.
Here are some useful facts about the immediate area surrounding Hotel Fidder:

Withdrawing cash: The nearest ATM (Geldmaat) is located at the station, at Stationsplein 13. You can withdraw cash here 24/7.

Shopping: The pleasant city centre of Zwolle with its numerous shops is about a 10-minute walk away (you will then reach the city canal and old city wall). Most shops have the following opening hours:

Monday: 1:00 PM – 6:00 PM

Tuesday & Wednesday: 8:30 AM – 6:00 PM

Thursday: 8:30 AM – 9:00 PM (late night shopping)

Friday: 8:30 AM – 6:00 PM (morning market on Grote Kerkplein)

Saturday: 8:30 AM – 5:00 PM (all day shopping market)

Sunday: 12:00 PM – 5:00 PM (shopping Sunday, many shops open)

Bike rental: Zwolle and the surrounding area are great for exploring by bike. It is best to arrange a rental bike at a nearby bike shop, such as Gait Rigter Tweewielers or Scholten Fietsen. We will be happy to help you at the reception with addresses, availability and, if necessary, reservations. At the reception we also have a QR code for you, with which you can download a handy app with cycling routes in the area and throughout the Netherlands.

Sports / fitness: Do you want to work out? As a guest of our hotel you can go to Big Gym Zwolle, the nearest gym. Big Gym is located at Burgemeester Roelenweg 19 (approx. 10 minutes by car or 25 minutes on foot). You can train here without a subscription; a day pass costs €10 (to be paid at the gym). There is a wide range of group lessons - see www.biggym.nl for the current lesson schedule (it is advisable to register with Big Gym approximately half an hour before the start of a group lesson). For specific questions, Big Gym can be reached by telephone on 0900-999 2444.

Changing money: Do you need foreign currency or do you want to exchange any foreign currency left over after your trip? You can safely exchange currency at the GWK Travelex exchange office at Zwolle Station. You will usually get a good rate here. The GWK is located in the station hall and is open during office hours.
 

Highlights of Zwolle

Zwolle is a beautiful historic Hanseatic city with much to see and do. Some highlights that we highly recommend:

Museum de Fundatie (Blijmarkt 20): Art museum with a large collection and changing exhibitions of famous artists from the past and present. An iconic building with a striking dome ("the Cloud") on the roof.

De Peperbus / Onze Lieve Vrouwe Basilica (Ossenmarkt 10): This 75-meter high church tower - popularly called Peperbus - is the symbol of Zwolle. The tower has a carillon with 51 bells. You can climb the Peperbus (236 steps) for a beautiful view of the city and surroundings. The basilica is located at the bottom of the tower.

Boekhandel in de Broeren (Achter de Broeren 1-3): A unique bookstore located in the beautiful Gothic Broerenkerk from the 15th century. In this atmospheric bookstore, modern interior and historical elements go hand in hand. Not only can you go here for books and coffee, but you can also admire the old murals and vaults that survived the Beeldenstorm.

Sassenpoort (Sassenstraat 53): One of the best preserved medieval city gates in the Netherlands (built in 1406). The imposing Sassenpoort, built from more than 100,000 bricks, served as a defense structure, prison and archive over the centuries. Visitors can climb up a spiral staircase to walk over the battlements and imagine themselves in earlier times. A monumental piece of history!

Het Zwolse Balletjeshuis (Grote Kerkplein 13): In this authentic shop, which has remained virtually unchanged since 1845, the famous Zwolle balls are made and sold. These are hard butter sweets made according to a secret recipe, a true Zwolle specialty. In addition to the balls, you will find a large assortment of old-fashioned Dutch sweets such as massee, polka chunks, cinnamon sticks and various types of liquorice. Step inside and taste the nostalgia!

Dinoland Zwolle (Willemsvaart 19): A fun day out for families with children. Dinoland is a dinosaur-themed play and activity park, with both an indoor and outdoor area. Children can enjoy themselves on the climbing equipment, play mini golf, search for fossils and of course admire dozens of life-size dinosaurs. Fun, educational and delightfully active!

Guest satisfaction

We do our utmost to make your stay as pleasant and special as possible. Your feedback is of great value. If you have any suggestions, comments or points for improvement during or after your stay, please let us know. You can fill out our guest survey form and put it in the letterbox opposite reception, or you can give us your feedback personally. We value your opinion very much – it helps us to continuously improve our service.

Thank you for choosing Hotel Fidder.

Enjoy your time with us!